Terms and Conditions

 

GENERAL:

We are operating as a 3rd party company and as such, we are not affiliated with any of the network providers, smartphones, cellular device or any other handset manufacturers. All logos, images and trademarks are copyright of their respective owners.

We reserve the right to change these terms and conditions at any time before or after your use of the website. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by these latest terms and conditions.

 

REFUND POLICY:

In a situation where a code cannot be calculated or found for your mobile device, a refund will be issued 100%.

99% of the time a code will be found and will unlock your device flawlessly. In the extremely rare instance the unlock doesn’t work and we insist the unlock code is correct, video proof will be required of you doing the following:

1. Pressing *#06# clearly showing the IMEI number of your device

2. You inputting the unlock code provided by us in your device and the device rejecting the unlock code.

 

No refunds will be given if:

1. The IMEI number provided by you is incorrect and an unlock code is being processed or has been produced

2. The phone is hardlocked, meaning an incorrect unlock was previously used in an attempt to unlock the phone. This can permanently diminished the amount of tries left to input the correct code. Most phones will begin with at least 10 attempts to enter the correct code. If you are not sure of your phone’s history please check with us first.

3. No video evidence is provided in which the code did not work

4. The unlocking service was purchased else where and you want a refund, once you order we can't refund while an unlock code is processing.

5. Retrieval of the unlock code exceeded our stated average turnaround time. In most instances we are very accurate or even faster with the turnaround times, however there may be contingencies in which causes a delay.

6. Your device was successfully unlocked, but the network you wish to use the phone on is not compatible. It is the buyers responsibility to make sure the device you wish to unlock will be compatible with the simcard and network you are trying use. If you are unsure and need help feel free to email us.

7. Your device is a blacklisted device and can not be used in your country.  You need to make sure before you can check if your phone is Blacklisted here:  swappa.com/esn or you can call your network and ask them.

 

*If you have an error with the code or are unsure about unlocking your device please contact us immediately for support as our main goal is to unlock your device.

Refunds are sent via the same payment method you used to pay, in most cases we process refunds within 24 hours.

 

PRIVACY:

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully. We will never collect sensitive information about you without your explicit consent. Any information you provide us with is only used for payment of your products and or delivery. If you have any questions/comments about privacy do not hesitate to contact us.

Please note that we may occasionally e-mail promotions and special offers to your e-mail address which you may easily opt out of by sending in an request to exclude you from our mailing list.

 

OUR SERVICE AND TURNAROUND TIMES:

Please refer to the product page for details on unlock code delivery times.  We do our best to provide unlock codes within the stated processing times if not faster. Depending on the method for retrieving your unlock code, times may vary for turnaround times however you can rest assured that we will do our best to process your code and fulfill the order as fast as we can but ask for your patience if this should be the case.

While our Remote IMEI Unlock Codes are easy and safe to use, please use at your own risk. We are not liable if you damage your handheld device from improper use.

 

If you have any questions feel free to contact us anytime